Reference

Terms and Conditions That Govern Your Account

Before you open an account on okbk8, these terms set out what you agree to and what we commit to in return. They cover account eligibility, how deposits and withdrawals through GCash, Maya, and InstaPay are handled, and the rules that keep the platform…

Account eligibility rulesGCash, Maya, InstaPay payment termsDispute and withdrawal processAccount suspension conditionsGoverning jurisdiction
okbk8 Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you believe an action taken on your account was made in error, reach out through one of the channels below. Our support team can clarify policy wording, escalate account disputes, and confirm the current version of any rule that applies to your account. Have your account ID and the relevant transaction reference ready when you contact us — it speeds up the process.

Live Chat Open the chat widget from any page while logged in. Raise a terms question directly and a support agent will respond with the relevant policy clause.
Email Support Send a detailed account query to our support address. Include your registered email and transaction ID so we can pull the correct account record.
Account Help Centre The Help Centre in your account dashboard covers common terms questions — account limits, payment matching rules, and identity verification steps.
HOW WE HANDLE THIS

Account Security and Policy Practices

We handle your account data and transaction records in line with the commitments below. Players in Makati and across the Philippines use GCash and Maya daily — our account security practices are built around the verification steps those payment rails already require, so the process should feel familiar rather than burdensome.

Data Retention

Account records, transaction logs, and identity documents are retained for the period required by applicable rules. You may request a summary of the data we hold on your account.

Payment Security

Every GCash, Maya, and InstaPay transaction is matched to the account holder on record. We do not process withdrawals to a third-party wallet under any circumstances.

Account Changes

To change your registered email, phone number, or linked e-wallet, submit a request through live chat with valid identity confirmation. Changes take effect after we verify the request.

Cookie and Session Use

We use session cookies to keep you logged in and to flag unusual account activity. You can clear cookies in your browser settings, but doing so will log you out of your current session.

Common Questions About Our Terms

These are the questions we get most often about how these terms work in practice — covering account eligibility, payment rules, and what happens if something goes wrong with a transaction or your access.

Eligibility depends on local law where you are. You must be of legal age in your jurisdiction and access must be permitted under the laws that apply to you at the time of registration.

No. Our terms require withdrawals to go back to the same payment method used for the deposit — a GCash deposit returns to GCash, and a Maya deposit returns to Maya.

We may suspend or permanently close accounts that violate these terms. This includes using another person's GCash or Maya account, submitting false documents, or attempting to manipulate game results.

We publish the latest version of the terms on this page. Where practical, we also send a notice to your registered account email or via the in-app notification panel.

Send a request through live chat or email support with your registered account details. We will confirm what records we hold and provide a summary within a reasonable timeframe.

Contact support first via live chat with your transaction reference number. We review the relevant account and payment logs before escalating to a formal dispute process if needed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.